adigoo Privacy Policy

Welcome to adigoo. adigoo is operated by ACEX Limited ("we," "us," or "our") through https://adigoo.com/ and related services to provide prepaid eSIM travel data plans.

This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website or services, you agree to the terms of this policy. If you do not agree, please stop using our services.

To provide eSIM services, we may collect the following information:

• Account information: registration email, password (stored encrypted), and display name.
• Order information: destination, plan type, purchase quantity, order number, payment amount, and order time.
• eSIM information: ICCID, activation status, data usage, and validity period.
• Payment information: payment method (credit card, Google Pay, PayPal, etc.); full card numbers and other sensitive payment data are processed by third-party payment gateways — we do not store complete card numbers.
• Contact information: the email address you provide to receive eSIM details.
• Device and log information: browser type, IP address, access time, cookies, and similar technology data.

We use your information for the following purposes:

• Providing, activating, and managing eSIM data plans.
• Processing orders, payments, and eSIM delivery.
• Sending eSIM installation details, usage alerts, and service notifications by email.
• Providing customer support and after-sales assistance.
• Improving website functionality, analyzing usage trends, and maintaining service security.
• Complying with applicable laws and regulations.

We do not sell your personal information. We may share necessary information with third parties only in the following circumstances:

• Payment service providers: to process your payments (e.g., Stripe, PayPal).
• eSIM suppliers and telecom carriers: to activate your eSIM and provide network connectivity.
• Email service providers: to send order confirmations, eSIM setup instructions, and usage reminders.
• Legal requirements: when required by government authorities, courts, or law enforcement.
• Business transfers: in the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets — we will notify you in advance.

We use cookies and similar technologies to maintain login sessions, remember your preferences, and analyze website traffic. You may refuse or delete cookies through your browser settings, but this may affect the normal use of certain features.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. Order and eSIM-related data is typically retained for a certain period after service ends to meet legal compliance and after-sales requirements.

We implement reasonable technical and administrative measures to protect your data, including transport encryption (HTTPS), access controls, and encrypted password storage. Please note that no method of transmission over the internet can be guaranteed to be completely secure.

Depending on applicable law, you may have the following rights:

• Access and obtain a copy of the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal retention obligations).
• Withdraw consent for specific data processing activities.
• Close your account.

To exercise these rights, please email support@adigoo.com. We will respond within a reasonable timeframe.

Our services are intended for users aged 18 and over. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a minor, we will delete it promptly.

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the latest revision date. For significant changes, we may notify you via website notice or email. Continued use of our services constitutes acceptance of the updated policy.

If you have any questions or complaints about this Privacy Policy, please contact us:

• Company: ACEX Limited
• Address: RM 801, 8/F THE CLOUD 111 TUNG CHAU STREET, Tai Kok Tsui, Hong Kong
• Email: support@adigoo.com
• Website: https://adigoo.com/